This is a service offered jointly by MetFone and MB bank. It allows mobile subscribers to make financial transactions from their MB card/current account via their mobile phones. The service has two key parts: an eMoney/FMC card account and mobile banking through that account.
Using eMoney, you can:
No. Anybone with a mobile device and an active MetFone Simcard can use this service by registering an eMoney account. You do not need to have a bank account.
No. eMoney users are not required to save a single penny in their account to maintain the service.
No. There is not limit.
No. Opening and maintaining an eMoney account is free. There are no service or registration fees. An eMoney account is accessible by dialing the short code *868# (free of charge). You are charged only when you make transactions.
Unfortunately, no. Our eMoney service is not designed to support your bank account.
The following services are available:
You can do this in two ways. Either in person at your nearest authorized MetFone eMoney agent, which includes a fee, or by dialing *868#m which has no fee.
No. You can use any Metfone SIM card to access the service.
No. Any phone that allows transactions in US dollars can be used to access eMoney.
Yes. Customers can transfer money to people who do not use our eMoney service. They can withdraw money that has been transferred to them from any authorized eMoney agent. All they need is the private code sent from the eMoney user.
Yes. eMoney has applications for Android and iOS phones. If the phones can connect to the internet they can use our eMoney service.
No. Once your eMoney account is active, you can perform transactions at any authorized eMoney agent (cash deposits or withdrawals). You can also make transactions 24/7 on your mobile device, including cash transfers, top ups and bill payment.
MetFone subscribers can dial *868*123#. You can also call the hotline 24 hours, seven days a week by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.
You can apply through the eMoney department, which has designated executives to oversee every province. You can also call the hotline center 24/7 by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.
Simply report any problem by calling the hotline center. It can be reached round the clock seven days a week. Dial 868 or call 0236868868. Dialing the number is free for MetFone subscribers.
First, check to see whether you have exceeded the amount in your account or inserted the wrong information during the transaction. If you had enough money in your account and you entered the correct information then call our hotline. It operates 24 hours a day, seven days a week. Dial 868 or call 0236868868. Dialing the number is free for MetFone subscribers.
First, check your balance by dialing *868# and choosing option 5. If you notice any abnormality, call the hotline center by dialing 868 or 0236.868.868.
First, check your account balance by dialing *868# and choosing option 5. Next, check that the money was transferred to the correct number. If the transaction was done properly then call the hotline (868 or 0236868868) for support.
If you lose your SIM card, please call the hotline (868 or 0236868868) for immediate support. Ask for your account to be blocked. After doing this you can get a new SIM card at a MetFone showroom. Your PIN code and balance will remain unchanged. Your eMoney account is protected at all times by your PIN code to prevent fraud. Please be careful not to share your PIN code. Keep it confidential. It your sole responsibility to keep your PIN code private.
Yes. Your eMoney account is managed by a platform hosted in the secured network of MetFone. It is accessible from your mobile only. Transactions can only be done after they are validated with your eMoney secret code. Moreover, systemic controls and checks are performed regularly by the National Bank of Cambodia and by our partner MB Bank.
Our eMoney service has the same technical constraints as any other MetFone service. However, we have contingency plans in effect to minimize service interruption should this occur.
As many times as you wish.
You should have a stable business located on a major road or in a busy area, like a market, or near factories, universities and business areas. If you do not own the building your business is in you will need to provide a rental agreement that is longer than one year. Your business does not have to be large. It could be a gold, money exchange or phone shops.
It is also vital that you have the appropriate skills and attitude to provide eMoney service to customers. For more details, please contact the earest MetFone eMoney branch in your province or call the hotline center by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.
