E-government through the use of modern information technologies creates conditions for providing information and services to all citizens residing in the territory of the country.

E-Government is also known as digital government which uses information and communication technology to help governments become more accessible to constituents, improve services and efficiency, and become more connected to other parts of the society.

Ultimately, e-government aims to enhance access to and delivery of government services to benefit citizens. More importantly, it aims to help strengthen government’s drive toward effective governance and increased transparency to better manage a country’s social and economic resources for development. The key of e-government is the establishment of a long-term, organization-wide strategy to constantly improve operations with the end in view of fulfilling citizen needs by transforming internal operations such as staffing, technology, processes and work flow management.

Thus, e-government should result in the efficient and swift delivery of goods and services to citizens, businesses, government, employees and agencies. To citizens and businesses, e-government would mean the simplification of procedures and streamlining of the approval process. To government employees and agencies, it would mean the facilitation of cross-agency coordination and collaboration to ensure appropriate and timely decision-making.

  • Government to Citizen (G2C): deals with the relationship between government and citizens. G2C allows citizens to access government information and services instantly, conveniently, from everywhere, by using of multiple channels.
  • Government to Business (G2B): consists of e-interactions between government and the private sector. The opportunity to conduct online transactions with government reduces red tape and simplifies regulatory processes, therefore helping businesses to become more competitive.
  • Government to Government (G2G): governments depend on other levels of government within the state to effectively deliver services and allocate responsibilities. In promoting citizen-centric service, a single access point to government is the ultimate goal, for which cooperation among different governmental departments and agencies is necessary. G2G facilitates the sharing of databases, resources and capabilities, enhancing the efficiency and effectiveness of processes.