Prepaid mobile

FREQUENTLY ASKED QUESTIONS

Instead of using Customer Care Centre, you may also find below the frequently asked questions about Metfone’s products and services.


How to activate a new SIM card?

Simply insert your newly purchased SIM card into your phone and call any number. Your new SIM card will be activated as soon as the call is made.

How to know my own number?

Dial *99#  to know your own number

How to change the default language?

Dial 1770  and select 411 for Khmer or 421 for English

How to change the current package to other package?

Dial  *115#   and chose the package you want to change

Is there a minimum amount for topping up?

A scratch card can be purchased for as little as 50 cents, while the minimum top up for Anypay is 25 cents and the minimum for eMoney is $1. 

What should I do if my phone is lost or stolen?

If your phone is lost or stolen report it immediately to MetFone. Contact us at 0977 097 097 or 1777 via MetFone mobile and we will immediately suspend service to your number. This prevents you from incurring any charges for calls made after you report that your phone has been lost or stolen.