FREQUENTLY ASKED QUESTIONS

Instead of using Customer Care Centre, you may also find below the frequently asked questions about Metfone’s products and services.


IS YOUR SIM CARD REGISTERED?

To check if your SIM card has a profile, dial *1202#  and select number 1 to reply

If you do not have a profile or your profile is incorrect/incomplete, please dial *1202#  and select number 2 to reply and follow the instruction /or go to  Metfone S howroom /or register/update here 

What do you need to bring along when you visit a Metfone Showroom to register?

You need to bring along your documents and phone number (SIM) in order to perform profile update.

  • The documents include:

o   Cambodian nationals: Cambodian ID or passport;

o   Foreign nationals: passport only.

  • Monk ID or Government agency ID can be used but it must have the following:

o   a photo,

o   First Name,

o   Last Name,

o   Unique ID Number

o   In the case of Government agency ID, it must also have Ministry Name & Ministry Stamp.

How to know if my number is registered with a profile or not?

You can also check profile by dialing  *1202#  and select number 1 to reply.

o   If no profile: Please register through http://metfone.com.kh/mymetfone or go to the nearest Metfone Showroom/ or dial *1202#  and select number 2 to reply and follow the instruction

o   If profile exists: If incorrect/incomplete, please go to the nearest Metfone Showroom. Locations and schedule can be found on the Metfone website (http://metfone.com.kh).

How to check my SIM card profile?

Dial *1202# and select number 1 to reply