Customers can send email to info_customercare@metfone.com.kh or pr.vtc@metfone.com.kh to leave your inquiries or proposals

To check your subscriber profile, please dial *1202# or visit website https://info.metfone.com.kh/ or CamID application

Please register/update your subscriber profile.

Because Cambodian laws and regulations require everyone within Cambodia to have a registered subscriber profile, and it's easy to register/change SIM in case you lose it.

No, It’s free of charge.

To register/update your subscriber profile please visit website https://info.metfone.com.kh or CamID application or go to the nearest Dealer/Sale point or Metfone store.

You need to bring a valid identification document, as below:

For Cambodian:

• Cambodian Identify card or passport
• Monk ID
• Army ID
• Police ID

For Foreigner:

• Passport and visa card.

Yes, you can. Please visit website https://info.metfone.com.kh or CamID application to register/ update your subscriber profile.

Go to our User guide for the registration process.

We are using digital technology to detect and verify your information. In case without the correction from you on the process, your profile will be updated immediately. Opposite sense, your profile will be updated within one working day of the request being submitted.

No, you can not. 

Simply insert your newly purchased SIM card into your phone and call any number. Your new SIM card will be activated as soon as the call is made.

​To get automatic internet configuration sent to you phone, send SET to 234 or you can set it manually using these parameters:

• Name: metfone
• APN: metfone  

In an effort to afford you every facility to make the prepaid roaming as seamless as possible, Metfone provides numerous options for recharging your account:

-   Topup with sufficient credit before you leave your country

-  Purchase your scratch card while in Cambodia and top-up while abroad as usual (Dial *1203*digit scratch card code#)

-   Top-up via eMoney service

To check if your SIM card has a profile, dial *1202#  and select number 1 to reply

If you do not have a profile or your profile is incorrect/incomplete, please dial *1202#  and select number 2 to reply and follow the instruction /or go to  Metfone S howroom /or register/update here 

This is a service offered jointly by MetFone and MB bank. It allows mobile subscribers to make financial transactions from their MB card/current account via their mobile phones. The service has two key parts: an eMoney/FMC card account and mobile banking through that account.

Using eMoney, you can: 

• Deposit money in an account
• Withdraw money
• Transfer money (eMoney to eMoney, eMoney to Non-eMoney and Non-eMoney to Non-eMoney customer)
• Top up
• Pay bills
• Make account inquiries 

No. Anybone with a mobile device and an active MetFone Simcard can use this service by registering an eMoney account. You do not need to have a bank account. 

You need to bring along your documents and phone number (SIM) in order to perform profile update.

• The documents include:

o   Cambodian nationals: Cambodian ID or passport;

o   Foreign nationals: passport only.

• Monk ID or Government agency ID can be used but it must have the following:

o   a photo,

o   First Name,

o   Last Name,

o   Unique ID Number

o   In the case of Government agency ID, it must also have Ministry Name & Ministry Stamp.

Simply press *1201# and send as usual and you will be given a balance update on the screen of your phone.

Dial *99#  to know your own number

Dial 1770  and select 411 for Khmer or 421 for English

If your balance is below the required amount for making a call and you try to call someone, you will hear a "low balance" tone and the call will not go through, once you top-up again, you will regain the services of you phone. If someone tries to call you while your balance is too low, the call will not be connected.

You can also check profile by dialing  *1202#  and select number 1 to reply.

o   If no profile: Please register through http://metfone.com.kh/mymetfone or go to the nearest Metfone Showroom/ or dial *1202#  and select number 2 to reply and follow the instruction

o   If profile exists: If incorrect/incomplete, please go to the nearest Metfone Showroom. Locations and schedule can be found on the Metfone website (http://metfone.com.kh).

No. eMoney users are not required to save a single penny in their account to maintain the service.

No. There is not limit. 

Dial *1202# and select number 1 to reply

 If you need to contact customer care while roaming abroad, you may use any of the following medium:

-  Email: contact@metfone.com.kh

-  Phone: + 855979097097

-  Chat with us via Facebook:  /metfone.closer    

Dial *1203*scratch card code#  

Dial *1201#

No. Opening and maintaining an eMoney account is free. There are no service or registration fees. An eMoney account is accessible by dialing the short code *868# (free of charge). You are charged only when you make transactions. 

When using International Roaming Service (IRS), you should use mobile devices with adaptable specifications (new model mobile phones that support this technology) to be able to use the services. Typically, the standard service bands are as follow:

-   Europe: 900/1800 GSM Band

-   U.S. and Canada: 850/1900 GSM Band

-   Japan and South Korea: WCDMA (3G) Band

Roaming service charges are much higher than domestic charges, so you should control usage to avoid high charges incurred by the following methods:

-   Actively control outgoing calls; only receive calls in case of necessity. (Note: You cannot make calls or send SMS to services that use abbreviated numbers, for example: 1777, 1772 …)

-   Using SMS is much lower rate than voice call.

-   Checking the Data services usage such as GPRS, Push Mail: Push Mail service charge while Roaming will be based on Data Roaming tariff of visited networks.

Unfortunately, no. Our eMoney service is not designed to support your bank account.

The following services are available: 

• Withdrawing money
• Depositing money
• Transferring money
• Paying bills
• Topping up your MetFone airtime
• Making account inquiries 

In case of losing SIM card when going abroad, you should dial the hotline of Metfone Customer Care Centre: +855979097097 (charged as international call to Cambodia) for immediate assistance: blocking lost SIM services to prevent unwanted arisen fee.

Note: Currently, the foreign partners’ mobile network partner do not support to dial short numbers 1777 of Metfone Customer Care Centre.

In this case, the person who calls you does not have to pay international call fee, he/she will be charged at the same rate as you are still in Cambodia.

You can check your main account by dialing *1201# as when you’re in Cambodia.

When your main account is out of money, you should top it up to be able to continue using roaming services. You can recharge your account as you are in Cambodia (directly with a voucher).

• Airtime purchase (top up) 
• Keep your money safe at all times (24/7)
• Withdraw money according to your needs
• Re-transfer money easily and quickly 
• Tracking transactions from your mobile phone 
• Transfer money to people who do not have eMoney accounts

Dial *1203*scratch card code*phone number#  

You can do this in two ways. Either in person at your nearest authorized MetFone eMoney agent, which includes a fee, or by dialing *868#m which has no fee. ­­­­­­

When roaming abroad, you will not able to use any value-added services. When coming back to Cambodia, you can continue using these services.

When go abroad, you cannot register roaming service via SMS, so please register roaming service while you are in Cambodia. For postpaid, you can register at any Metfone Showroom, and for prepaid, please register via SMS. 

            Note:

• After registering roaming service, you should re-start your phone to use service.
• Once registering via Customer Care Center, you should provide correct and full required information of registered subscriber.

No. You can use any Metfone SIM card to access the service. 

No. Any phone that allows transactions in US dollars can be used to access eMoney.

A scratch card can be purchased for as little as 50 cents, while the minimum top up for Anypay is 25 cents and the minimum for eMoney is $1. 

According to regulation, the arisen roaming service fee is charged directly to main account. If the main account is not enough to make/receive a call or send SMS (according to roaming tariff of Metfone in www.metfone.com.kh), you will not be able to make any calls or sending messages. However you can still receive SMS because Metfone does not charge for receiving messages.

For smooth connection, you should recharge your account to continue using roaming service.

If you meet all the conditions of promotion, you can enjoy all promotional programs as usual.

After toping up, you will receive notify message or you can check your account by dialing *097# send.

Note:

• Promotion amount will be transferred to your promotional account and you can just use this account when you are in Cambodia because roaming fee is only charged to main account.
• The promotional programs (for example call minutes, SMS, data…) will only be applied when you are in Cambodia. When you are roaming, you will be charged according to Metfone’s roaming tariff. 

If your phone is lost or stolen report it immediately to MetFone. Contact us at 0977 097 097 or 1777 via MetFone mobile and we will immediately suspend service to your number. This prevents you from incurring any charges for calls made after you report that your phone has been lost or stolen.

Yes. Customers can transfer money to people who do not use our eMoney service. They can withdraw money that has been transferred to them from any authorized eMoney agent. All they need is the private code sent from the eMoney user.

Yes. eMoney has applications for Android and iOS phones. If the phones can connect to the internet they can use our eMoney service.

Currently, the roaming service Charge for prepaid subscribers is defined for each country. Therefore, you can choose any network in that country as they all have the same rates.

You can restart your mobile device for re-updating your current location and other supported services for your SIM card.

• For Android: download at Google Play (search phrase: eMoney user)
• For iOS: download at http://www.MetFone.com.kh/emoney_en/ or Apple Store (opening soon).

• You need an internet connection (3G, 4G LTE or wi-fi) to access the eMoney application.
• If you use 3G or 4G LTE with your own eMoney number the system logs in automatically.

Yes, if you’ve got an iPad, we have got the iPad Data Plan to suit you. You’ll get all the freedom of using the internet on the go, with the great Data Plan prices that everyone’s come to expect from Ipad SIM card

No. Once your eMoney account is active, you can perform transactions at any authorized eMoney agent (cash deposits or withdrawals). You can also make transactions 24/7 on your mobile device, including cash transfers, top ups and bill payment. 

MetFone subscribers can dial *868*123#. You can also call the hotline 24 hours, seven days a week by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.​

​You can apply through the eMoney department, which has designated executives to oversee every province. You can also call the hotline center 24/7 by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.

• The fees can be found at http://www.MetFone.com.kh/emoney_en/ or you can call the hotline center 24/7 by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.

Simply report any problem by calling the hotline center. It can be reached round the clock seven days a week. Dial 868 or call 0236868868. Dialing the number is free for MetFone subscribers.

First, check to see whether you have exceeded the amount in your account or inserted the wrong information during the transaction. If you had enough money in your account and you entered the correct information then call our hotline. It operates 24 hours a day, seven days a week. Dial 868 or call 0236868868. Dialing the number is free for MetFone subscribers.​

First, check your balance by dialing *868# and choosing option 5. If you notice any abnormality, call the hotline center by dialing 868 or 0236.868.868.​

First, check your account balance by dialing *868# and choosing option 5. Next, check that the money was transferred to the correct number. If the transaction was done properly then call the hotline (868 or 0236868868) for support.​

If you lose your SIM card, please call the hotline (868 or 0236868868) for immediate support. Ask for your account to be blocked. After doing this you can get a new SIM card at a MetFone showroom. Your PIN code and balance will remain unchanged. Your eMoney account is protected at all times by your PIN code to prevent fraud. Please be careful not to share your PIN code. Keep it confidential. It your sole responsibility to keep your PIN code private. ​

Yes. Your eMoney account is managed by a platform hosted in the secured network of MetFone. It is accessible from your mobile only. Transactions can only be done after they are validated with your eMoney secret code. Moreover, systemic controls and checks are performed regularly by the National Bank of Cambodia and by our partner MB Bank. 

Our eMoney service has the same technical constraints as any other MetFone service. However, we have contingency plans in effect to minimize service interruption should this occur. 

As many times as you wish. 

You should have a stable business located on a major road or in a busy area, like a market, or near factories, universities and business areas. If you do not own the building your business is in you will need to provide a rental agreement that is longer than one year. Your business does not have to be large. It could be a gold, money exchange or phone  shops.

It is also vital that you have the appropriate skills and attitude to provide eMoney service to customers. For more details, please contact the earest MetFone eMoney branch in your province or call the hotline center by dialing 868 (if you are a MetFone subscriber) or 0236868868. Dialing the number is free for MetFone subscribers.